Frequently Asked Questions
What is the warranty period for this CO2 laser machine?
We offer a comprehensive two-year warranty for the main machine host and a six-month warranty for all accessories, supported by lifetime technical assistance.
Is technical support available if I don't know how to operate the device?
Yes, we provide detailed instructional videos and a complete user manual. Additionally, our 24-hour online service is available to assist you with any operational queries.
Can the machine be customized with a specific logo?
Absolutely. We support OEM customization services for orders that meet our minimum quantity requirements.
What quality certifications does the equipment hold?
All machines are manufactured under strict quality management and hold RoHS, ISO13485, and CE certifications to ensure maximum safety and performance.
How is the machine handled if it is damaged during shipping?
If shipment damage is confirmed, we will handle the claim process with the shipping company on your behalf to ensure a swift resolution.
What are the available shipping options?
We support various transportation modes including DHL, TNT, Fedex, UPS, as well as specialized lines by sea or air, depending on your specific requirements.
Aesthe Medical
