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Frequently Asked Questions
Q1. Is there any warranty for the machine?
All machines have a two-year warranty for the machine host and six months for accessories, plus lifetime technical support and online after-sale services.
Q2. If the machines are broken during shipment, will you support us?
If it is confirmed that there is damage during shipment, we will contact the shipping company to handle a claim for you.
Q3. Can we customize my Logo on the products?
Sure. We support OEM services with a certain order quantity to help build your brand.
Q4. What certifications do your machines have?
All of our machines have RoHS, ISO13485, and CE certifications, ensuring the highest quality and safety standards for international use.
Q5. What should I do if I don't know how to use the machine?
We provide detailed instruction videos and user manuals for your reference, and our 24-hour online technical service is always available.
Q6. What are your transportation modes?
We support DHL, TNT, Fedex, and UPS delivery, as well as special line shipping by sea and by air based on your specific requirements.